Highlights
- Numerous inquiries have been made regarding this mysterious billing charge from Microsoft or msbill.info, which has left many confused.
- You might be experiencing this issue because you use a Microsoft service, like Xbox or Office 365.
- Don’t worry! We have some fixes to this problem in this guide.
Billing charges from unexpected sources like Microsoft or MSbill.info can be confusing and frustrating.
These charges appear for a wide range of reasons, including subscription renewals, one-time purchases, and even fraudulent activities.
The best way to maintain your financial peace of mind is to understand how to navigate these charges.
In this article, we will tell you how to make an inquiry regarding a billing charge from Microsoft or MSbill.info wa. So, let’s get started with the guide.
What is MSbill.info wa Charge?
MSbill.info provides billing details for Microsoft’s various transactions. You will usually see charges labeled “MSbill.info WA” on your credit card statement or bank statement if Microsoft processed the transaction.
You might be charged for Microsoft 365, Xbox subscriptions, OneDrive storage, or store purchases.
Why Do Suspicious msbill.info wa Charges Happen?
Msbill.info wa charges are usually legitimate, but unauthorized charges can occasionally slip through, triggering an inquiry regarding the charge. There are a few reasons why this might happen:
- There may be a billing charge that needs to be investigated if someone accessed your Microsoft account without your knowledge and made purchases without your knowledge.
- Fraudulent purchases were made using your credit card details, which highlights the need to cancel any unauthorized online services immediately.
- There was an error or glitch in Microsoft’s billing system that resulted in the wrong charge being billed.
You should not brush off odd charges that don’t seem legitimate – you ought to investigate and take action to prevent unauthorized charges for online services.
What are the Common Reasons for MSbill.info Charges?
- Subscription Renewals: Subscriptions to Microsoft products, such as Xbox Live or Microsoft 365, are billed each month. On your statement, these charges will appear as MSbill.info.
- One-Time Purchases: MSbill.info may also charge you if you make a purchase in the Microsoft Store, including software, hardware, and digital content.
- Trial Conversions: Microsoft service trials that are not canceled before the trial period expires often convert to paid subscriptions.
- Family or Shared Accounts: Your account could be charged for purchases made by family members or others with whom you share it.
- Unauthorized Transactions: MSbill.info may charge you unexpectedly if you engage in fraudulent activities. These issues must be identified and addressed as soon as possible.
What are the Steps to Inquire About a Billing Charge?
Several times, a charge is declined due to insufficient funds, expired cards, or when billing information is changed. Within a few days, Microsoft bills the account again.
#1. Managing Payment Options
To prevent further charges, contact your payment provider as soon as you suspect that your payment information has been stolen. Also, update your Microsoft account’s payment options.
Click on ‘Payment options.’ In this section, remove any information related to your debit or credit card. If you were charged unnecessarily, you should check whether:
- It was your first time using a credit card with Microsoft.
- You will be billed if you have a recurring Xbox Live, Office 365, OneDrive, or Skype subscription.
- There is a single charge for all your purchases.
- There was a problem with your order splitting into multiple shipments and billings, or your order was delayed in shipping.
- There is a preorder for your product.
#2. Check Your Order History
Your Order History always shows what you’ve bought/purchased or the subscriptions you’ve paid for. To sign in, go to Microsoft’s official page and use your Microsoft account.
To check your order history, sign in to each Microsoft account you own.
Ensure that the charge you are questioning matches your account. Your family member may have mistakenly purchased a subscription or a subscription may have been charged unexpectedly.
Most commonly, this happens when you let your family members use your account to share a device. Therefore, they might make a purchase without telling you. Verify this by:
- Initially, go to your Family group and sign in to your Microsoft account. You can view a family member’s purchases by looking at their name.
- Choosing “More options” > “Spending” and scrolling down to “Purchase History” will reveal your recent purchases.
- For a purchase history of over 90 days, ask your family member to log into your family group.
- In the ‘Payment & billing‘ section, select ‘Order history.’
- Ensure that all purchases from the Microsoft Store require a password to avoid unauthorized charges from family members or others.
Tips to Prevent Unauthorized Charges
MSbill.info charges can be prevented by monitoring your transactions and securing your accounts. To help you, here are some tips:
- Enable Two-Factor Authentication: Enable 2F authentication for your Microsoft account. In addition to your password, you will need to provide another form of verification.
- Monitor Your Accounts Regularly: Be sure to review your bank and credit card statements regularly in order to spot any unwelcome charges. In this way, you can catch issues early and address them as soon as possible.
- Use Strong, Unique Passwords: Make sure each password you create is strong and unique. You should avoid using information that can easily be guessed.
- Be Cautious with Shared Accounts: Make sure each user in your family or household has his or her own Microsoft account. It is helpful in keeping track of subscriptions and purchases.
- Stay Informed About Subscriptions: Be aware of subscription renewal dates and keep track of active subscriptions. Make sure you review any subscriptions you no longer need and cancel them.
- Secure Your Devices: Check if your devices are protected with the latest antivirus software and that they are updated regularly. By doing so, you can protect your accounts from being accessed by unauthorized parties.
What to Do About Suspicious msbill.info wa Charges?
Once you’ve determined that the charge is indeed unauthorized, follow the steps below:
#1. Notify Bank or Credit Card Company
Don’t forget to inform your financial institution about the fraudulent charge, and it might be declined because of security concerns.
It may be possible for them to initiate a chargeback, especially if an unauthorized transaction has led to the charge being declined.
Give them as much information as possible about the charge, including the date and amount. Typically, they will ask you to provide documentation and a dispute form.
#2. Contact Microsoft Support
When you have questions about legal matters or the charge has been declined, you should contact Microsoft support.
You may be able to get a refund if you contact them to investigate the charge. Alternatively, you can make contact with Microsoft customer service by visiting their website.
For billing charges from Microsoft, be prepared to provide information about your account and the charge.
#3. Disable Recurring Billing
Turn off recurring billing if you no longer want any Microsoft subscriptions or services. If you do this, you will be able to prevent any unwanted charges in the future.
Microsoft accounts offer subscription and billing management, especially for Xbox Game Pass subscribers.
If you do not need any of the services, you may be able to cancel or turn off auto-renewal in your account.
So, that’s all we have for you regarding how to inquire about a billing charge from Microsoft or MSbill.info wa. We hope that this guide has helped you. But that’s not the end. If you need more info, comment below.
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