Highlights
- When downloading, installing, or updating apps, Google Play Store users typically encounter the DF-DFERH-01 error.
- This error occurs on Android versions 5 and higher on various OEM phones, TVs, smart watches, etc. You trigger this issue when you review an app, update an app, or initiate a subscription.
- Luckily, we have some fixes that will allow you to resolve this Google PlayStore issue in this article.

Undoubtedly, the Google Play Store has become a vital hub for Android users, offering a multitude of apps, games, books, and more.
In addition, it is possible for users to experience errors from time to time, just as with any other software. One such common issue is the DF-DFERH-01 error.
There are thousands of users worldwide who are facing this problem. Well, that’s the reason why we are here.
In this article, we have provided some basic fixes that have the potential to resolve the df-dferh-01 Play Store error.
What is the DF-DFERH-01 Error?
Google Play Store users often encounter the DF-DFERH-01 error while accessing the store. It usually occurs when downloading or updating apps or even when opening the Google Play Store.
Usually, the error message will include this message: Error retrieving information from the server. [DF-DFERH-01]
A frustrating aspect of this error is that users are not able to access essential apps or services. However, it is essential to understand the root cause of this error in order to fix it.
What are the causes of DF-DFERH-01 error?
It is possible for the DF-DFERH-01 error on the Google Play Store to be caused by a variety of factors. There are several common causes of this problem:
- Server Issues: This error can be caused by temporary problems with Google’s servers. It is likely that Google will resolve these issues, but interruptions can occur until they are resolved.
- Network Problems: Bad or unstable internet connections can cause the Play Store to have trouble communicating with Google’s servers.
- Cache and Data Corruption: There are several errors that can be caused by corrupted cache or data files within the Google Play Store app, including DF-DFERH-01.
- Outdated Software: Relying on outdated software such as Google Play Store or Android can result in compatibility issues.
- Account Issues: This error can also be caused by problems with the Google account associated with the device.
- Third-party Applications: Google Play Store can sometimes be interfered with by other apps or services installed on the device.
What are the Methods to Fix Google Play Store Error DF-DFERH-01?
Here are some fixes that will help you resolve the Google PlayStore error DF-DFERH-01:
Fix 1: Restart Your Device
It is sometimes possible to resolve software issues with a simple restart. To restart your device, follow these steps:
- For a few seconds, hold down the power button when a pop-up menu appears.
- Then press “Restart.”
Fix 2: Remove and Re-add your Google Account
In the case that clearing the cache and data did not resolve the DF-DFERH-01 error, your Google account sync may be causing the problem.
If this is the case, you can try removing and re-adding your Google account:
- On your Android device, go to “Settings“.
- Tap on “Accounts” or “Accounts and Sync.”
- From the list, select your Google account.
- To remove an account, tap the three-dot menu in the top right corner and hit the Remove button.
- If prompted, confirm the action.
- To add your Google account again, restart your device and go to “Settings” > “Accounts.”
- If the error persists, try accessing the Play Store again.
Fix 3: Enable Google Services Framework on Your Device
For the Google Play Store to work properly, the Google Services Framework is a component of the Android OS.
You may encounter this error if you disable the mentioned component on your Android device. It may be necessary to enable Google Services Framework on your device in such a case.
- Select Apps from your Android device’s Settings.
- On the top right, tap on the three vertical ellipses and select Show System.
- Once you’ve found Google Services Framework, tap it.
- To enable an app that is disabled, tap the Enable button, then restart the device.
- You can check if the error DF-DFERH-01 has been cleared by restarting the Google Play Store.
If that doesn’t work, uninstall Google Play Services (or any 3rd party app) and try installing it again.
Fix 4: Disable and Enable the Google Play Store
It is possible that the error is due to a temporary compatibility issue between the Play Store and another device module.
It may be helpful to disable and enable the Google Play Store on your device in this situation.
- Open your Android device’s Settings and select Apps.
- Tap on the three vertical ellipses to expand the More menu, and then select Show System.
- Locate and tap Google Play Store.
- Afterwards, confirm that you wish to disable the Google Play Store by tapping on Disable.
- If you still have the error DF-DFERH-01, then restart your phone. Then, enable Google Play Store to see if it is fixed.
Fix 5: Check Your Internet Connection
Next, check your internet connection to resolve the DF-DFERH-01 Google Play Store problem. Be sure you have a reliable, solid network connection.
There may be a connection problem or inconsistent connection that causes this error to appear. It might be a good idea to switch to another Wi-Fi network or temporarily use mobile data if you suspect your current network is the culprit.
It is also possible to power cycle your router, in which case you turn it off, wait a short period, and then turn it back on again.
The DF-DFERH-01 error may be resolved by performing this straightforward procedure. It often fixes network-related issues.
Fix 6: Update Google Play Store and Play Services
In some cases, errors can occur due to outdated versions of the Google Play Store and Google Play Services. For the latest updates, follow these steps:
- You will need to open the Google Play Store app on your device.
- In the top-left corner, tap the three horizontal lines (hamburger menu) to open the side menu.
- In “Settings,” scroll down to “Play Store version” or “Play Store version history.”
- If an update is available, your app will prompt you to install it. To update the Play Store, follow the on-screen instructions.
- If an update is available for Google Play Services, repeat the process.
Fix 7: Clear the Google Play Store App’s Cache And Data
To see if it helps, try clearing the app’s cache and data. To do this, follow these steps:
- Go to your smartphone’s Settings.
- Click All Applications/Manage Apps in the app settings.
- Thereafter, scroll down to locate the Google Play Store and tap on Storage.
- In the Storage options, select the option for clearing cache and data.
- To confirm, tap OK.
Fix 8: Check Date and Time Settings
It is also possible to encounter this error if your device is not configured at the right time:
- On your smartphone, open the “Settings” app.
- In the search bar, type “Date and time“.
- In the “Date & Time” section, select the “Set Time Automatically” option.
- It is necessary to restart your device for the adjustments to take effect.
Fix 9: Factory Reset (Optional)
It may be worth trying a factory reset on your device if none of these options work. It is important to create a backup of your critical files before going through this step since it will destroy all the data on your phone.
- On your smartphone, open the “Settings” app.
- Go to “About Phone“
- Then select “Reset” or “Factory data reset.”
- In the new window, select “Erase all data (factory reset)” and follow the prompts on the screen.
Google Play support might be able to resolve your DF-DFERH-01 problem if you’ve tried all the above troubleshooting techniques.
So, that’s all we have for you on how to fix the df-dferh-01 Play Store error. We hope that this guide has helped you. If you’d like more information, please comment below.
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