Undoubtedly, HBO Max has many lineups of movies and titles, exclusive series like Game of Thrones, etc. However, recently, the regular subscribers of this OTT platform have reported that HBO Max can’t play titles sometimes.
There are several reasons why you may be receiving the “Can’t Play Title” error message, including outdated software, server issues, and poor internet connection. In addition, HBO Max can be viewed in fewer regions, but it is only available for compatible devices.
In this article, we have covered the list of possible reasons causing the HBO Max ‘can’t play title’ error and how to fix it:
Ways to Fix HBO Max Can’t Play Title Error
Fix 1: Check for your Device Compatibility with HBO Max
If you are using an unsupported device or platform, you might encounter the Can’t play title error while streaming HBO Max. Some most popular and compatible devices with the HBO Max are Roku, Apple TV, Android TV, LG TV, PlayStation, and Samsung TV.
On the official website of the HBO max, you can find the list of devices being supported. In case if you cannot find your device in that list, then it is recommended to change your device or open the HBO max on your browser to fix the HBO Max ‘Can’t play title’ error.
Fix 2: Check For the Server Status of HBO Max
If you are using an online streaming service, the servers of HBO Max play a crucial role in the streaming. In case you are getting the HBO Max ‘can’t play error’ frequently, then visit a website like downdetector.com to check if the HBO servers are down or not. In case the servers of HBO are down, you need to wait till the technical team fixes it.
If the servers are working properly, then you have the issue at your end.
Fix 3: Turn off the VPN
Many customers prefer to view HBO Max content from locations outside the United States by connecting to a virtual private network (VPN). However, there is no benefit to using this approach because the server can easily discover the location.
Sometimes, the titles cannot play properly if you are connected to VPN. In order to reconnect to the network, it is recommended that you switch off your VPN and try again.
Fix 4: Clear the Cache of HBO Max
In case the error is still popping up, try to clear the cache of your HBO Max. If you want to clear the cache on your Android, Roku, and iOS devices, follow the process below:
For Android Device:
- Navigate to the settings section and click on “Apps.”
- Now, select the “Installed Apps” option to check the list of apps already present on your device.
- Scroll down and check for the HBO Max app.
- You can find an option to “Force Stop” the app. Tap on it.
- Now, click on “Internal Storage” and navigate to “Clear Data and Cache.”
After clearing the cache on your Android device, open the HBO Max app and try to restream the same title and see if the error is fixed or not.
For Roku and FireTV
- Navigate to the “Settings” section on both Roku and FireTV.
- Now, select “Applications” and go to “Manage Installed Applications.”
- Select the HBO Max application from the list.
- Click on ‘force stop’ and tap on ‘clear data and cache.’
For iOS devices
- Go to the settings page on your iOS device.
- Click on the ‘Apple ID’ and tap on ‘Manage Storage.’
- Select the HBO Max app.
- Now, click on ‘Delete the data’ of the application.
Fix 5: Re-login to the HBO Max account
If the above fixes did not come in handy, you could try to log out of your HBO Max account and then try to re-login. In case of any temporary bugs and glitches within the site, this will help it resolve.
If you want to know the process for logging out and re-login on the HBO Max app, follow the below-mentioned steps (for both iOS and Android):
- Go to the home screen of your mobile.
- Now, scroll to the HBO Max application and open it from the app drawer.
- Go to the profile section of the HBO Max app and click on settings.
- Now, tap on the log-out button and close the application.
If you have logged in through the web browser, then try to navigate to the HBO Max official website and go to your profile section. Now, click on the sign-out option available under your profile.
After you close the application (on mobile) or the browser (on PC), then wait for at five least minutes and then re-login to your HBO max account. This should help resolve the ‘can’t play title’ error.
Fix 6: Try to Reset Your Device
Sometimes technical glitches or errors on your device as well can lead to the ‘can’t play title’ error. So, try to reset your device to fix this error. But, before you reset, make sure to take the backup of the device, as there is a possibility of losing the entire crucial data on your phone.
After you take the backup of your device, navigate to the Settings > Reset > Factory Reset the Device. This will clear all the data on your phone and helps run the HBO Max account smoothly on your device.
Fix 7: Delete the Cookies and Cache of the Browser
When you watch the titles on the HBO Max official website but face the issue ‘can’t play title’ error, try to delete the browser cache and cookies.
There might be an outdated cache that is causing issues in streaming. Follow the below-mentioned steps to clear the cookies and cache from the browser:
- Go to the settings of your browser
- Tap on the “Security and Privacy”
- Clear the cache, browser data, and cookies
Fix 8: Fix the Internet Connection
If you face the ‘can’t play title’ error despite all settings being right, then we recommend you check the internet connection. If the internet connection is unstable, then you might face issues in the streaming. Most of the time, when the HBO Max is unable to connect to the internet, then you might see this issue popping up.
You can check if the internet connection is proper or not by visiting sites like speedtest.net or fast.com. In case the internet connection is unstable, try to plug off the router for at least 5-10 minutes and then re-plug in.
So these are some working solutions that might help you to cure the HBO Max “Can’t Play Title” Issue on your streaming devices. In case none of the above solutions come in handy, we recommend you either uninstall and reinstall the app or try contacting the official HBO Max support team.