- Many BBC app users have reported that the video content on the BBC apps has been compromised, and sometimes they are getting the 02001 error code when loading content from iPlayer.
- The error code occurs due to some common reasons like poor internet connection, streaming device issues, etc.
- Follow the steps outlined in this article to fix the iplayer 02001 error code.
Are you continuously getting the error code 02001 on your BBC iPlayer? Well, we understand how frustrating it can be to see such error codes constantly popping up when you plan to stream your favorite content.
But don’t worry! We have come up with certain troubleshooting tips that can help you fix the BBC iPlayer error code 02001.
What is BBC iPlayer Error Code 02001?
Many BBC Player users have reported that they have noticed the iPlayer error code 02001 whenever they try to load content from the iPlayer. While a few reported that all the BBC apps’ content has been compromised from streaming content.
The most common error code displayed when the user tries to load content from the BBC apps is “Something went wrong loading this programme.”
What Causes the iPlayer 02001 error code?
Well, there is no single exact reason why the users encounter the iPlayer 02001 error code. However, the possible reasons we could understand from multiple users are:
- Poor internet connection
- Corrupted App Cache or Data
- Streaming Device Issue
Let’s dive in to see how we can fix this error code by following the simple steps outlined below.
How to Fix the iPlayer Error Code 02001?
Reset the Internet Connection
Wireless Internet Connection:
If you are using a Wireless Broadband connection, then we recommend you pull out all the cables of the modem and wait for at least 5-10 minutes before you replug the cables.
In case you want to perform an online reset, navigate to the WiFi settings on your system and deselect the WiFi. Now, reconnect to the WiFi and see if iPlayer is loading properly or not.
In case you have a wired connection, remove the LAN cable and wait for at least a few minutes before you plug the cable back into the modem.
Check the App Store for the Latest Version of the iPlayer
Most of the time, outdated apps are not compatible with the latest version of the Player.
Hence, to make sure the iPlayer loads properly, it is recommended to navigate to your phone’s App Store and check if there is the latest version of the App available.
If yes, go ahead and install the latest version of the iPlayer on your smartphone.
Update the Source and the Phone Firmware
It is important to make sure that the phone is also running on the latest version of Android/iOS. If the firmware of the phone or any streaming device is outdated, iPlayer will not be compatible with it.
To update the firmware of your phone, navigate to Settings → About → And then click on Update.
Similarly, you can check for the latest version of the firmware for your streaming devices under the Settings section.
In case you are using a PC for streaming on iPlayer, then skip on to the next solution.
Use a Reliable VPN
BBC iPlayer is a great streaming platform the content from BBC is delivered to the viewers in the UK.
If you are someone who does not stay in the UK but would like to enjoy the content on the iPlayer, then you should have a proper VPN to access the content.
Having a good VPN will let you bypass the route to access the iPlayer’s content.
Check the IP Address
You can visit the websites like whatismyipaddress.com to check your IP address. If you find that the IP address shown is different from your current location, then there is an IP mismatch.
If the IP is not matching, then iPlayer does not work/load the contents properly. You need to contact your local internet service provider to fix this issue.
Clear the Cache Data
Sometimes cache is responsible for temporary bugs and can hinder the performance of the App.
If your iPlayer app has a lot of caches accumulated in the browser or on the mobile phone, then you need to clear the cache and see if the error is fixed or not.
Here is how you can clear the cache:
- Firstly, open the browser Settings.
- Now, click on More Options or select Clear Browsing Data
- Enable the Cookies and All Site Data and select timeline as All Time, and then click on Clear Data.
On TV and Smartphone:
- If you are using an Android phone, go to Apps/Storage, select the iPlayer app, and clear the cache.
- If you are using an iPhone, go to Settings → BBC iPlayer → Offload App.
- On TVs, you can find the app cache in the App Manager section.
- No matter what device you use, the final options you need to select on these devices are “Clear Cache” and “Clear Data”.
Check on Another Device
Sometimes devices are incompatible with the iPlayer, and hence you might see the iPlayer popping up error on one device but not on another.
If you are using a too-old device to stream the content, we recommend you log in to the iPlayer on a different device and see if the issue still persists.
Uninstall and Reinstall the App
If none of the above solutions work for you, we recommend you uninstall the App from your device and then reinstall it.
This should work most of the time, as all the previous cache and temporary bugs get cleared with the app uninstallation.
Now that you know the possible reasons why the BBC iPlayer error code 02001 pops up, try any of the above-mentioned fixes and clear the error.
In case none of the solutions worked for you, we recommend you send a mail to the support team of BBC, who can resolve this error.