Is Your Nvidia Shield Remote Not Working? Here’s How to Fix


  • With the Nvidia Shield, you can enjoy premium entertainment with a powerful and versatile device.
  • It may, however, encounter issues over time like any other electronic device. In many cases, users complain that their Nvidia Shield remote does not work.
  • Fortunately, we have some handy fixes that you can use to solve this problem.
Nvidia Shield Remote Not Working
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With the Nvidia Shield, gamers and entertainment fans can access immersive gaming and entertainment experiences. Nevertheless, it can experience issues like any other electronic device. Users commonly encounter a problem with the Nvidia Shield remote not working.


When you are playing a video game or navigating your favorite streaming apps, this can be very frustrating. In this comprehensive guide, you will learn about why the Nvidia Shield Remote is not working and how to fix it.

So, let’s get started with the guide. 

What are the Reasons Behind the Nvidia Shield Remote Not Working Issue?

  1. In most cases, depleted batteries cause a remote to stop working.
  2. For seamless communication between the remote and Nvidia Shield, they must be paired. It is possible that the remote will not respond if the pairing is lost or disrupted for any reason. 
  3. There can be compatibility problems when the Nvidia Shield’s firmware or software is outdated. 
  4. Software glitches can occur with the Nvidia Shield and its accessories, as with any electronic device. 
  5. Remotes can fail mechanically or have manufacturing defects in rare cases.

How to Fix the Nvidia Shield Remote Not Working Issue

Here are some methods that you can use to resolve the Nvidia Shield Remote not working issue:

Fix 1: Check The Batteries

Your remote may be slow and unresponsive if you have an insufficient battery charge, due to which you are getting the Nvidia Shield Remote not working issue. It is the very first step in troubleshooting your device.

Here are a few steps you can follow to determine whether your batteries have enough power:

  1. Go to the Home screen and select Settings.
  2. Select Remote & Accessories.
  3. Select SHIELD accessories.
  1. On this screen, you can see the amount of power left in your Remote.

Fix 2: Update the Shield TV Remote

As part of routine updates, NVIDIA also updates the firmware on the remote control. Follow these steps to update the firmware:

  1. On the Settings tab, click Remote & Accessories.
  2. You can then select SHIELD accessories.
Update the Shield TV Remote
  1. From the remote control menu, select SHIELD.
  2. Thereafter, to update the firmware, click on Update firmware.

Now, once you tried everything mentioned above, you will see that the Nvidia Shield Remote is not working, and the issue gets resolved.

Fix 3: Unpair/Pair The Remote

If you still experience glitches after unpairing the remote, you may need to do so. You’ll find a list of paired remotes under the ‘Remote & Accessories’ section in Settings. Select the one you want to remove, after which you’ll see a list of removable remotes. 


When prompted, choose ‘Forget Accessory‘ and ‘OK‘ when the battery looks fine.  Once a few seconds have passed, your remote will automatically pair. Unfortunately, automatic pairing isn’t always successful. Then you’ll have to pair it.

  1. In the Settings menu, choose ‘Remote & Accessories,’ then choose ‘SHIELD Accessories,’ and then choose ‘Pair an accessory.’
Unpair/Pair The Remote
  1. Hold the remote close to the TV while using it. On your remote, push both ‘Back‘ (triangle) and ‘OK‘ (circle). 
  2. To pair it with the SHIELD TV, press the OK button for a few seconds. 

Your screen will display a message indicating that the pairing has been successful. However, in case you still face the Nvidia Shield Remote is not working issue, make sure to hover over to the next fix mentioned further in this guide. 

Fix 4: Check For Shield TV Updates

NVIDIA frequently updates its Shield TV in order to maintain optimal performance and to fix bugs, which is one of the biggest advantages of owning a Shield TV over an Android TV.

Your system may run an outdated version regardless of whether the auto-update setting is manually disabled or, for some strange reason, turned off. Using outdated apps and channels on your Shield TV can be problematic since they cannot handle newer versions.


B bugs could develop in your device as a result and cause you to have difficulty controlling it. You can avoid this intrusion if you update Shield TV to its most recent version. Follow these steps to do so:

  1. Go to the Settings tab and click on Device Preferences.
  2. Click on About.
  3. To manually update, click on System Upgrade.

Fix 5: Reset the Remote

Have you still not been able to get your Shield TV remote to work? If the issue isn’t with your remote, don’t fret; you can fix it with this fix.

With a Shield TV remote, you don’t have to remove the batteries or change any hardware to reset it. For a reset, hold the Back and Select buttons together for about 15 seconds. You have now successfully reset your Remote.

Reset the Remote

Afterward, unplug and re-plug the Shield TV a few times to turn it off. Hold the Select button until the light on the home screen starts flashing (green or blue, depending on the model).


Make sure that the onscreen prompts appear and that the device can be paired. It is possible that your Shield TV or remote has a problem if you are unable to pair.

Fix 6: Clear the Cache

Over time, piled-up cache eats up a large amount of memory, resulting in slow and unresponsive device performance.

You might experience unresponsive remote control if your Bluetooth connection is down. It is a good idea to clear your cache from time to time to improve the efficiency of your device. Follow these steps to clear the Bluetooth app cache:

  1. Go to the Settings tab and click on Apps.
Clear the Cache
  1. Choose System Apps.
  2. Go to Bluetooth, then select Force Stop.
  1. To clear your memory, select Clear cache and data.
clear cache

Once you have cleared the cache data, you will see that the Nvidia Shield Remote is not working, and the issue is resolved. 


Fix 7: Factory Reset Shield TV

Whenever there is a software problem with the TV Remote, it starts facing glitches, and the simplest solution is to factory reset the device.

Shield TV is no different. It is possible to eliminate all the temporal bugs and errors that cause problems to your computer by performing a system reset.

It is important to remember that all personal preferences and apps will be deleted, and the device’s factory settings will remain. Follow these steps to reset your device:

  1. Click Device Preferences under Settings.
  2. Select Storage and Reset.
  3. Click Factory data reset. Afterward, click Factory data reset again.
  4. Choose the Erase Everything button.

When the reset has been completed, you will have to set up the Shield TV according to your preferences; try pairing the remote now.


So, that’s how you can easily fix if the Nvidia Shield Remote TV is not working. It’s our hope that this guide has helped you. However, if you still have any doubts or queries, comment below and let us know. 

Further Reading:

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