When deleting, moving, or copying files from a OneDrive folder, you may encounter an error notification 0x8007016A: The cloud file provider is down. In most cases, it occurs on an updated version of OneDrive in Windows 10.
Cause of error 0x8007016a
According to user reports, there are several main reasons why the cloud file provider does not work:
- Windows 10 update failed (KB4457128). Security update KB4457128 breaks OneDrive’s automatic sync feature.
- The “Files on Demand” feature is activated. In some cases, an error may occur after enabling the function in the setup menu.
- OneDrive sync turned off. Manual user intervention or a third-party program that attempts to reduce power consumption may also be responsible for this error if disabling this feature.
- The power plan limits the sync feature. The economic power plan can also cause an error on laptops, netbooks, and ultrabooks because it can disable the sync feature. The problem can be solved by switching to a balanced or high-performance meal plan.
- Corrupted OneDrive files can also cause the error. In this case, the problem can be fixed by resetting the cloud application.
- OneDrive folder is stuck in a semi-synced state. This problem can be fixed by using the command in Powershell to force delete the folder or by performing a system restore.
Now let’s go directly to the solutions to the error code 0x8007016.
Fixing OneDrive Error 0x8007016a
Update Windows 10 to the latest version
On Windows 10, an update broke the sync functionality. However, Microsoft quickly released a fix and made it available through Windows Update.
But if you update the system manually from time to time and the update that fixes the error is not installed, follow these steps:
- Press the Win + R keyboard shortcut to open the Run dialog box. Then enter ms-settings: windows update to enter the Windows Update section.
- Click on the “Check for Updates” button in the right part of the window. If you find pending updates, follow the on-screen instructions to install them. If you are prompted to restart the computer during this process, the system will return to this location after the reboot and continue installing the rest of the updates.
- To complete the process, restart your PC again. If you’re still encountering error 0x8007016A that the Cloud File Provider doesn’t work with specific files and folders located on OneDrive, move on to the next solution.
Turn off Files On-Demand
You can work around “provider” issues by disabling “Files on Demand” in your cloud storage settings and deleting the semi-synced file from OneDrive. The solution is effective in cases where the file is not fully synchronized – it has a thumbnail, but the size is displayed as 0 KB. When you try to open or delete it, OneDrive throws a notification that the provider with the code 0x8007016A is not working.
First, make sure the OneDrive service is running. Otherwise, restart your computer, and open the Run window (Win + R keys). Type the cmd command and press Ctrl + Shift + Enter to enter the command prompt with administrator rights.
- To automatically start the leading service, enter the command:
start %LOCALAPPDATA% \Microsoft\OneDrive\OneDrive.exe /client=Personal
- When the service is running, click on the OneDrive icon located on the taskbar at the bottom right of the screen. Then click on the “Other” button and go to “Settings.”
- Open the Options tab and uncheck Save space and download files as you use them. Save the changes to “OK” and wait for the service to restart.
- Navigate to the problematic file (subdirectory) that generated error 0x8007016A, right-click and select “Delete.”
After a successful uninstall, restart your computer to restart the services and dependencies in OneDrive completely. Check if an error occurs when deleting, copying, or moving files in the cloud storage. You can again activate the “Files on Demand” in its absence.
Also, the file provider may not work if synchronization is temporarily disabled in the storage settings. This occurs due to user intervention or when a power plan or other third-party application has disabled the sync process to save power. To resume it, follow these steps:
- Type cmd in the Run dialog box (Win + R keys) to enter the command prompt. In the console, type the following command and press Enter to check if the storage service is running:
start %LOCALAPPDATA% \Microsoft\OneDrive\OneDrive.exe /client=Personal
- When the service is running, click on the OneDrive icon on the taskbar and click “Other.” In the context menu, cancel the “Pause Sync” action.
- Then go to the folder that caused the error code 0x8007016A. If the error persists, see the next solution.
Change the power plan.
If the power-saving plan is used, it will effectively stop the sync function to save battery power on laptops and other portable PCs. Try switching to a power plan that does not restrict sync to resolve the issue.
- Open the Run window by pressing Windows + R, and type powercfg.cpl in the text field to enter the Power Options section.
- On the right side of the window, change the active power plan from Energy Saving to Balanced or High Performance.
Restart your computer and check if Onedrive error 0x8007016A is fixed.
To fix cloud storage issue 0x8007016A, try factory resetting Onedrive. Using this solution will remove saved credentials and other locally cached data to protect user preferences. After this procedure, you need to re-sync your files from OneDrive.
- In the Run dialog box (Win + R), type the following command and press Enter to reset your cloud storage settings:
- After a couple of seconds, what will reset the “cloud”? If the service does not restart automatically, start it manually by opening the Run window and typing the following command:
After restarting the service, try deleting or moving the file causing error 0x8007016A and see if the issue is resolved.
Force deleting a folder using Powershell
This method allows you to clean up the OneDrive folder of harmful files and subdirectories that cause cloud data provider error 0x8007016A when you try to delete, rename, or copy them.
- In the Run window (Win + R keys), type PowerShell and press Ctrl + Shift + Enter to log in as an administrator. When prompted by User Account Control, click Yes.
- Type the following command and press Enter to remove the problematic folder:
Remove-Item "problematic folder name in OneDrive" -Recurse -Force
After successful completion, restart your computer.
If the above methods did not solve the problem, there might be cases when the OneDrive error 0x8007016A notification occurs due to a system failure or corruption.
Try running System Restore, which will update all Windows components, including cloud storage, without affecting your data (documents, applications, games, user settings).
Repair is preferable to a clean install of Windows, which has the same degree of efficiency when it comes to fixing corrupted files.
So I hope that you know H]how to fix the error 0x8007016a problem has been solved. In this article, I have explained how this problem can arise, so you can follow the methods mentioned above if this problem has happened to you. You can find a solution to this problem by trying.