Is Your T-Mobile Visual Voicemail Not Working; Here’s How to Fix


  • T-Mobile Visual Voicemails help to cope with hectic schedules and important calls.
  • Most importantly, its basic plans are free, but the T-Mobile VVM not working is a hindrance.
  • Various reasons account for the issue, and we have aimed to solve it accordingly.
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Being busy in meetings and yet going for another round-up is part and parcel of our daily lives. Earlier, listening to voicemails helped you figure out why someone had called you. However, with a more hectic schedule, even that becomes difficult. 


Here’s where seeing the transcription, aka the message’s text, helps. Fortunately, T Mobile offers one of the best Visual Voicemail (VVM) services. 

Yet if the T Mobile Visual voicemail not working issue stumbles on your device, that’s not a technical glitch but an issue from your side. We have covered how you can troubleshoot it effectively! 

T-Mobile Visual Voicemai

How to Fix if T-Mobile Visual Voicemail Not Working? 

There are several reasons behind visual voicemail not working, and accordingly, the solution would vary. 

We have tested and accordingly worked out the methods to fix the same: 

1. Check If The Visual Voicemail Is Setup Correctly

The most apparent reason visual voicemail isn’t working on your T-Mobile is that you would have set up the service incorrectly.

Therefore, go to the T Mobile Visual Voicemail App to check if that’s the case. If yes, then again, configure visual voicemail on your phone. 

2. Fix Signal/ No Service Issues 

Visual Voicemail doesn’t work in case of an unstable network connection. Therefore, your SIM should have at least 2-3 signal towers for you to check them. If it doesn’t, then you will have to fix it. 

Here are the methods you can use to fix it: 

  • Turn flight mode on and off.
  • Turn off WiFi Calling.
  • Check Network connection settings if improper, then reset Network settings to default. 

Check if the golden chip is intact if all these don’t work and it still shows signal/no service issues.

It shouldn’t be damaged, scraped off, or discolored if you have a physical SIM. If that’s the case, you must visit a customer service desk or a service center to get it fixed. 

3. Check If Visual Voicemail Is Compatible With iPhone

Setting up T-Mobile Visual Voicemail on an Android is quite different than that of an iPhone. You have a mobile app for the former, and configuring it becomes simpler. But for the latter, the procedure is a bit different. 

On iPhone, you have the Phone app, which displays all your Visual and Live Voicemail messages. It has a dedicated Voicemail icon, and when messages are in it, it shows a number if you haven’t turned off its notifications. 


But this feature is only available on iOS 10 and later. Therefore, check it in the Phone app. Not setting up Live Voicemail also affects the Visual Voicemail service. 

Follow the steps given below to setup Live Voicemail on iPhone:

  • Go to iPhone Settings and select Phone.
  • Navigate to Live Voicemail and enable it.
iPhone Live Voicemail Settings - T-Mobile Visual Voicemail Not Working

Thus, whenever someone calls you, you will see a transcription of their voicemail during the incoming call. But if you have Silenced Unknown Callers, you don’t receive a notification, and it’s directly available in Live Voicemail. 

Besides, spam calls are automatically rejected. But the latter service is available in a few countries, like some parts of the U.S. and Canada. 


4. Turn Off the WiFi and Switch to the Mobile Network 

WiFi uses the router signal and often doesn’t detect Visual voicemails on your carrier. In such a case, sometimes you don’t know whether you have signal strength or not. 

Besides, VVM requires good internet connectivity. You would avail it via WiFi, but this way, it does affect the Voicemail service as it is set up on a Mobile network. Therefore, disable WiFi and use a mobile network to get packet data. 

5. Free Up Memory 

Notably, Visual Voicemails, especially those of T-Mobile, need at least 15% of free memory to work. For example, if you use a device with 8 GB of memory, then 1.2 GB should be free. The service uses this memory for processing and displaying the transcription of voicemails. 

But if you don’t have free memory, the T-Mobile Visual Voicemail not working error becomes persistent. Hence, remove the cache and unnecessary data to make the VVM service work again.


6. Reboot Your Phone

The VVM not working on T Mobile often occurs due to a temporary glitch due to unavailable RAM or performance issues. Here’s where a simple restart helps you to fix the problem.

7. Update the T-Mobile Visual Voicemail App

Using the latest version of T Mobile Visual Voicemail is essential for the service. This is because obsolete versions aren’t compatible with others on the network and perform inefficiently. 

  • Go to Play Store and search for T-Mobile visual voicemail.
  • Open it and tap the Update button, if available.

Let the process complete, restart your phone, and VVM will work fine now. You already use the latest versions if you don’t see the Update button. Hence, the mentioned reasons would help. 

8. Clear App Cache 

One of the most common reasons the Visual Voicemail service doesn’t work is when the app’s cache memory is full. Here’s where you should clear it for the service to work again.


Clear T-Mobile Visual Voicemail Cache on Android

  • Close T-Mobile Visual Voicemail from recent apps.
  • Go to Settings and scroll down to apps. 
  • Navigate to T-Mobile Visual Voicemail and select Storage. 
  • Tap Clear Cache.

Alternatively, iPhones have a better build and usually don’t face the issue. Yet if it does, then close the Phone app from recent apps, and it would work fine now. 

9. Disable Battery/Data Saver 

Visual voicemail service runs on background data and even uses a battery. Therefore, if you had enabled battery or data saver to reduce the usage, VVM wouldn’t work. Even adding exceptions won’t work. Hence, disable them both on Android and iOS. 

Turn Off the Battery Saver On the iPhone

  • Open Settings and go to Battery.
  • Select Low Power Mode and toggle off.

Turn Off Battery Saver On Android

  • Head over to Settings, and go to Battery settings. 
  • Toggle off Power saving/Battery Saver.

Turn Off Data Saver on iPhone

  • Go to Settings and choose Mobile Data. 
  • Navigate to Mobile Data Options and toggle off Low Data Mode. 

Turn Off Data Saver on Android

  • Open Settings, choose Connections, and scroll down to Data Usage. 
  • Tap Data Saver and toggle it off.

The changes would immediately reflect, and the Visual Voicemail would work fine now. But if it weren’t on, the method below would help you! 

10. Uninstall Visual Voicemail 

T-Mobile Visual Voicemail not working on Android also occurs if the app installation corrupts. In such a scenario, there’s no workaround left other than uninstalling the T Mobile Visual Voicemail app.


The solution has worked for most users, but you must check your VVM configurations and tweak them if required.

11. Update Software 

Sometimes, Visual Voicemail doesn’t work if your phone’s software is obsolete. This is because older versions either don’t support the feature or have inaccuracy in working. Hence, updating your phone’s software to the latest version helps. 

Update Software On Android

  • Open Settings and go to Software update.
  • Click Download and Install.

Update Software On iPhone

  • Head over to Settings and open General. 
  • Select Software Update.
Software Update iPhone - T-Mobile Visual Voicemail Not Working

In either of the methods, the device starts checking for the latest updates. You will be prompted to install it, and this will resolve the issue. 

Frequently Asked Questions

Does T-Mobile still have Visual Voicemail?

Yes, T-Mobile still has visual voicemail services; you will have to download the T Mobile Visual Voicemail App to set up and use it.

Is T-Mobile Visual Voicemail free?

Yes, T-Mobile Visual Voicemail’s basic services are free.

How much is T-Mobile Visual Voicemail premium?

T-Mobile Visual Voicemail premium services cost $2.99 per month.

The Bottom Line 

If you were looking for how to fix T mobile visual voicemail not working, then you would have got your answer!


Various reasons for the issue include incorrect setup, poor signal, lesser memory, using WiFi, and similar reasons. Accordingly, the fixes would vary, and you can troubleshoot it effectively. 

Besides, the process on the iPhone varies and works accordingly. Moreover, if you still find trouble, contact the T mobile support team for assistance.

Further Reading:

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